Knowledge Articles (Salesforce Knowledge)

Salesforce Knowledge lets us create and manage our company information and securely share it when and where it is needed. Salesforce Knowledge base is built from knowledge articles, which are documents of information.

Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports. Experienced service agents and internal writers write the articles. The articles are then published to a range of channels: internal database, customer and partner communities, or public websites.

Let us now look at Portal and Communities.

Our Recent Blog

What will a Salesforce career look like 3 years from now?

By Siddhika Jain  / 19 Oct, 2021
Raghav asked the question “Which profile is better Salesforce Developer or Salesforce Marketing Cloud?”
Read More

How to start your career in Salesforce?

By Siddhika Jain  / 05 Oct, 2021
Raghav asked the question “Which profile is better Salesforce Developer or Salesforce Marketing Cloud?”
Read More

Which one is better? Salesforce Developer vs Marketing Cloud Professional

By Siddhika Jain  / 29 Sep, 2021
Raghav asked the question “Which profile is better Salesforce Developer or Salesforce Marketing Cloud?”
Read More

Which team do Salesforce Administrators belong to and who do they report?

By Siddhika Jain  / 27 Sep, 2021
In episode 22 of the #AskTheHulk Series Tina Mudrani Raised the Question “Which team does the Salesforce Administrator belong to and who do they report to?”
Read More

Does having Salesforce certifications guarantee a job?

By Siddhika Jain  / 20 Sep, 2021
In episode 20 of the #AskTheHulk Series Chaitanya raised the question ‘Is it a good option to switch the Career in Salesforce from Java Developer? What are the opportunities in Salesforce in Hyderabad, India?”
Read More
How to Learn Salesforce Development

How to Learn Salesforce Development

By khushali jain  / 15 Sep, 2021
Salesforce development is an amazing choice for your career either as a fresher or experienced professional. If you want to start your career in Salesforce Development then you can contact S2 Labs.
Read More

What is the Growth and Future Of Salesforce Administrators In India

By Siddhika Jain  / 07 Sep, 2021
In episode 20 of the #AskTheHulk Series Chaitanya raised the question ‘Is it a good option to switch the Career in Salesforce from Java Developer? What are the opportunities in Salesforce in Hyderabad, India?”
Read More

ROADMAP TO BECOME A SALESFORCE BUSINESS ANALYST

By Siddhika Jain  / 03 Sep, 2021
In Episode 19 of the AskTheHulk Series series of the Salesforce Hulk Channel Fatima raised the question “What should be the next step or learning area for a Salesforce Administrator who wants to move towards the Salesforce BA profile?”
Read More

What are the Opportunities in Canada for Salesforce Developer & Admin ?

By Siddhika Jain  / 27 Aug, 2021
In Episode 18 of the AskTheHulk series, Shrey has cleared the doubts of a lot of people. If you think you have got similar questions or doubts then you are at the right place. Just click on this video and find the answers to all of your questions.
Read More
12 Habits of a Successful Salesforce Administrator

12 Habits of a Successful Salesforce Administrator

By khushali jain  / 26 Aug, 2021
Learn about the 12 habits that could easily transform you into a highly efficient Salesforce Administrator. Inculcate these habits if you are aiming to become a better version of Admin.
Read More
Share This Post