Knowledge Articles (Salesforce Knowledge)

Salesforce Knowledge lets us create and manage our company information and securely share it when and where it is needed. Salesforce Knowledge base is built from knowledge articles, which are documents of information.

Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports. Experienced service agents and internal writers write the articles. The articles are then published to a range of channels: internal database, customer and partner communities, or public websites.

Let us now look at Portal and Communities.

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