Knowledge Articles (Salesforce Knowledge)

Salesforce Knowledge lets us create and manage our company information and securely share it when and where it is needed. Salesforce Knowledge base is built from knowledge articles, which are documents of information.

Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports. Experienced service agents and internal writers write the articles. The articles are then published to a range of channels: internal database, customer and partner communities, or public websites.

Let us now look at Portal and Communities.

Our Recent Blog

Key Roles & Responsibilities Of A Salesforce Administrator

Key Roles & Responsibilities Of A Salesforce Administrator

By Siddhika Jain / 19 Apr, 2022

Choosing a career as a Salesforce Administrator can be the best you can have because it will have a growing impact on the business.

Read More

How To Pass The Salesforce Developer Certification Exam?

How To Pass The Salesforce Developer Certification Exam?

By divya@432 / 17 Mar, 2022

Easy ways to crack salesforce developer program like learn basic coding, know prerequisites for salesforce developer certification, start practical exercises with trailhead.

Read More

Is Salesforce a Good Career?

Is Salesforce a Good Career?

By Naval Saini / 01 Mar, 2022

Salesforce Developer Careers are on trending jobs across the globe. Start your career in Salesforce by taking Salesforce Developer Course, Admin Course.

Read More

Salesforce Career Choices In 2022 With Learning Path & Pay Scale

Salesforce Career Choices In 2022 With Learning Path & Pay Scale

By Naval Saini / 27 Jan, 2022

There's no denying that the Salesforce economy is thriving right now. IDC predicts that 4.2 million jobs are being created...

Read More

The 2022 Salary Guide for Salesforce Developers

The 2022 Salary Guide for Salesforce Developers

By Naval Saini / 25 Jan, 2022

Whenever a modern consumer needs more than simply a high-quality product or service, generating leads and converting them into loyal...

Read More

How To Pass The Salesforce Admin Certification Exam?

How To Pass The Salesforce Admin Certification Exam?

By Naval Saini / 17 Jan, 2022

Salesforce is a critical component of the day-to-day operations of many businesses. The good news for Salesforce Admins is that...

Read More

Salary Guide Of Salesforce Consultant In 2022

Salary Guide Of Salesforce Consultant In 2022

By Naval Saini / 13 Jan, 2022

Introduction: Before delving into the Consultancy part, let us understand what Salesforce is. Salesforce is the #1 CRM platform with...

Read More

Can I get a job by just learning Salesforce Admin?

By Siddhika Jain / 30 Nov, 2021

In the 28th Episode of the #AskTheHulk series, Swati raised a question that, “What is the next step after doing a certification in Salesforce Administrator?”

Read More

How the Salesforce Job Market is Growing

How the Salesforce Job Market is Growing

By Naval Saini / 25 Nov, 2021

Introduction: Salesforce is considered to be the world’s most popular CRM platform while having at least a 20% market share,...

Read More

7 Best Salesforce Certifications In 2021

7 Best Salesforce Certifications In 2021

By Naval Saini / 23 Nov, 2021

Introduction: Before moving towards the Best Salesforce Certification topic, let’s first understand about Salesforce, for those who are still unaware...

Read More