Free Salesforce Administrator Training Course

Cloud computing is not part of Salesforce Administration but to get a better understanding of how Salesforce is working at the core level we need to understand cloud computing. Learn about cloud computing service models and virtualization and multi-tenant architecture through these free Salesforce tutorials.

Salesforce is a cloud-based CRM platform that provides tools for managing customer relationships in areas such as sales, marketing, and support. In this module, we will get to learn how CRM is a technology-driven strategy that automates and organizes customer interactions across sales, marketing, and support processes.

Salesforce Platform is a Platform-as-a-Service (PaaS) product previously known as Force.com designed to simplify the development and deployment of cloud-based applications and websites. Developers can create apps & websites through the cloud IDE & deploy them quickly to Salesforce.com multi-tenant servers.

Salesforce Data Modeling creates a data structure with custom objects, variables, and connections for accurate and effective data analysis. This process is aided by tools like Schema Builder and Object Manager, which are critical for effective implementation.

Salesforce UI customization involves modifying the interface for business needs, including page layouts, buttons, and appearance using Lightning Experience. This improves productivity and user experience by streamlining workflows and reducing manual data entry. Proper customization is crucial for successful implementation.

Salesforce data management includes creating, storing, importing, and maintaining data while ensuring quality, deduplication, backup, recovery, and compliance with regulations. Salesforce provides Data Loader and Data Import Wizard for this. Effective data management is essential for successful Salesforce implementation.

Salesforce data security involves protecting sensitive data from unauthorized access, modification, or deletion. Salesforce provides features like two-factor authentication and role-based access control. Proper data security is essential for maintaining data integrity and customer trust.

Salesforce Queues are groups that enable multiple users to collaborate on shared records or cases based on criteria like ownership or location. They improve efficiency in handling customer inquiries and workload sharing, automate business processes and assign work to relevant teams. Effective use of queues can boost productivity and customer satisfaction.

A process or task which basically you want to automate for your business. In other words, for common tasks like emails and the flow of data between entities, if we want automation we can use Lightning Flows, the process builder.

Salesforce Reports and Dashboards offer customized data analysis and visualization, providing filtered, grouped, and summarized views of data, as well as visual representations of real-time business performance. They can be shared and scheduled for delivery, accessed on various devices, and can enhance data-driven decision-making, trend identification, and performance improvement, and all this can be easily studied with these free Salesforce admin tutorials.

Sales Cloud is a cloud-based application designed to help your salespeople sell smarter and faster by centralizing customer information, logging their interactions with your company, and automating many of the tasks salespeople do every day.

Service Cloud, helps companies run and improve their customer service using accounts, contacts, cases, and solutions. It’s designed to help support past, current, and future customer service requests to help companies retain their existing customers.

Model–view–controller is a software architectural pattern commonly used for developing user interfaces that divide the related program logic into three interconnected elements.

Activities include tasks, events, and calendars. With Salesforce, track tasks and meetings together in lists and reports to easily prioritize your time and keep up with your accounts, campaigns, contacts, leads, and opportunities.

There are various declarative tools, there in Salesforce like mass deletes, and mass transfers, which will be covered in this module covering entire Salesforce admin course for free.